Solo attorneys and small law firms can represent up to 40% of our call center business. They are an absolutely perfect fit and are usually pretty easy to work with.

A solo attorney will find themselves in fierce competition for clients in almost every specialty. Also, each client is usually worth 4-5 (sometimes even six) figures per case won. The value we bring to a solo attorney is providing the absolute best first impression we can, as potential clients are usually dialing down a list of 10 or more attorneys for their particular type of case (unless they are a direct referral, which still isn’t rock-solid.)

We will make an attorney-client happy by answering quickly, providing 100% accurate note-taking in our call summary emails, and sticking to their instructions, which are usually straightforward.

In short, we recommend that you position your firm as best you can to capture as much new business as possible while maintaining your current client load by outsourcing your routine-receptionist work.

As an esthetician, whether you’re new to the field or expanding your business by hiring more employees, adding a Virtual Receptionist Customer Service Center to your operations can enhance your people skills and benefit your business.

When running a business that involves interacting with people, it’s crucial to possess certain fundamental customer service skills. Aestheticians, for instance, work closely with their clients, and they frequently need to engage in conversation with them. To enhance your esthetics business and career, it’s essential to cultivate excellent communication skills and create a warm and welcoming environment for your clients.

Many Health/Beauty professionals rely on us to handle all aspects of their customer service, including inbound and outbound calls, appointment booking, and online transactions. We also provide expertise on products, gather feedback on your work, and listen to your customer’s feedback to help you build lasting relationships. By addressing any concerns and resolving issues, we can ensure that customers have a positive experience with your business.

Tax pros, like some local service businesses, are some of our more seasonal clients. Some of them will use us exclusively during the tax season (January – May), or will keep us on hand throughout the year. Regardless, their usage will be significantly different from January through late April.

We will usually take messages and transfer calls from current and potential clients. These clients tend to be simple because no tax or finance professional ever wants us to answer any substantial questions.

If you are feeling overwhelmed with all the tasks you have to accomplish in your bakery, including baking, preparing menus, booking event space, and managing the business, have you ever thought about the benefits an answering service could bring?

We have many customer service resources available to assist small businesses, including bakeries and restaurants. An answering service is not just an outdated service that simply answers calls and takes messages. Our modern answering services and virtual receptionists can handle a wide range of tasks, from answering the phone to booking event spaces, processing payments, and much more so your Bakery serves more customers and thrives.

Local Home Service businesses are companies such as plumbers, HVAC, painting, cleaning, electricians, landscaping, etc who service clients in their local markets. Most of these companies are small, with only a handful of companies in each market that transact 7 figures or more in revenue making it a very competitive market. Margins can also be relatively low, so hiring a full-time in-house receptionist is a burden for most of these companies.

A lot of HSBs will have us do everything we offer for them. All matters of inbound call handling, outbound calls as well as often booking appointments or estimates.

Brokers need to constantly be available to current and especially potential clients on the buyer side and seller side. A busy broker without in-house staff needs someone to answer the phone, or the potential client will call the next guy on the list, and the current customer might get frustrated.

We help handle their concerns while the broker is maybe out in the field or with a client.

Agents have the same needs and are even more likely to not have their own staff. We can help an agent stand out by answering the phone calls they can’t answer.

We will often handle *call overflow in these scenarios.

There are a LOT of consulting and marketing firms. A lot of them are lean startups that want to appear larger to attract and keep larger clients. Also, again, marketing and consultants tend to focus on selling and their work- NOT on tasks that otherwise distract them from those goals.

We generally *screen calls and transfer qualified potential clients to them. With our in-house receptionist level of service, we can be champions of their brand, providing an edge for them in terms of first impressions.

There are many small IT repair companies, on the hardware side (usually with a small storefront if they are using us) or software side. The ones using us are usually one-man operations that just want to focus on:

1. Serious potential clients
2. Fixing things

We exist not only to screen calls for them (they get a lot of SPAM calls) or prequalify callers to see if what they need is something our client can do for them. If so, we tend to transfer the call or let the caller know that our client will follow up with them quickly.

Our style of call center works best for overflow for a Doctor’s or Dentist’s office. Patients will call with either an Emergency (in which they need to call 911, but usually that is mentioned in some type of pre-call greeting) or need to schedule an appointment or change an appointment time.

Manufacturing companies generally field calls/inquiries from companies that are looking to have something built by them. This is a back-and-forth process, but once a manufacturer is selected, their clients tend to stick around for a long time, as long as the product quality is on par.

Manufacturing companies are notorious for being too busy working to answer the phone. Usually, the instructions we follow are to answer and then transfer to the right department or employee. We also usually take messages and the client gets back to the caller directly.

Entrepreneurs, startups, small teams, freelancers, and specialty retailers generally need extra administrative help during their first 3-5 years in business to establish their footprint in the marketplace. Oftentimes they are looking for mentorship, a business coach, or strategic guidance to help them define and reach their goals to get to the next growth stage in their business.

In the beginning, their profits are small leaving little room for hiring Full-Time or Part-Time employees.

We are a cost-effective solution. We appear to be an in-house receptionist and sales support. We give the first impression to our client’s callers that we are on-site (but of course tell them the truth if we’re asked.)

We offer a higher quality level of services than what is offered by a traditional answering service. We provide a more holistic approach to answering the phone because we are a Blended Call Center where our agents can perform both inbound and outbound calls and provide OmniChannel support by dealing with interactions on multiple platforms (Calls, SMS, Live Chat, Email, Social Media Commenting, etc.).