My name is Michelle C. Harris. I am a Professional Virtual Receptionist and fellow small business owner. I work with our local Chamber of Commerce and other business owners nationwide to help them answer calls, FAQs, and book appointments so they can spend more time growing their profits.
My husband, John, is a Licensed Master Mechanic. We've owned and operated two successful HVAC businesses, meaning we understand the importance of answering the phone promptly and providing excellent customer service to convert and create loyal customers.
Call answering
Live calls are always answered with a smile and a warm, friendly hospitable voice.
Appointment booking
Our expertly trained virtual receptionists can book appointments between you and your prospective clients via inbound or outbound calling.
Meet The Team
We diligently built a Virtual Customer Service Center that is accurate, reliable, and cost-effective that helps Solo Entrepreneurs/Small businesses invest more time with customers instead of doing routine receptionist work during a busy season.
“When my workshop is full and bustling with awesome summer campers creating...I don't have to worry that my phone is getting answered.
Shyloe L.Owner, AR Workshop Prospect
Having J&M on our team has been a HUGE weight lifted of my (busy crafting!) shoulders.”
Michelle Harris has spent 15+ years helping Executives and Entrepreneurs accelerate growth through sales, marketing, and business development.
Today she is a small business owner and transformational leader to those who want to reach their growth goals through sales innovation. She is also a strategic coach to both emerging and veteran performance-paid professionals who wish to make a more significant impact on the organizations they serve.
As an optimistic, results-driven professional, she expertly inspires her customers & employees to ask the right questions, think differently and act courageously for immediate results and long-term success.
Experienced HVAC Business Owner, Licensed Master Mechanic, and General Manager in the Car Wash industry.
Accomplishments: Competed in the 2004 Olympic Trials for Olympic Weightlifting, 2-Time National Champion, Olympic Training Center resident, and Olympic Education Training Center resident at Northern Michigan University.
Strengths and Skills:
Leadership, Sales, Strategic Planning, Management, Marketing, HVAC, Customer Service, Public Speaking, Team Building, Coaching, Training, Successful Business Owner, P&L Management, Sales Operations, Operations Management, Customer Satisfaction, Business Development, Leadership Development, Microsoft Office, Account Management, Marketing Strategy
Amela Ibrahimbegovic has gathered five years of experience in Customer Service and helped four projects meet their goals and succeed in their plans to offer exceptional and quick service. She has enjoyed working in different roles: starting from Hospitality, Sales, and Customer Service Representative.
Today she is working as a Executive Assistant and Team Lead – Virtual Receptionist and helping small businesses meet their goals. She loves being the frontline of the business representation to clients needing of their service. She is always ready to offer a warm smile, a friendly tone, and the answer to all of the inquiries the respective clients have. Also, she enjoys working with open-minded, optimistic, and courageous business owners who think outside the box to make sure their work is always filled with success.
