VIRTUAL ASSISTANT

J&M Business Services, LLC is a virtual contact center that provides virtual receptionists and call-answering solutions to Solo Entrepreneurs and Small Businesses. Our services cater to a range of professionals such as Attorneys, Certified Public Accountants, Health & Beauty Professionals, and Home Service Businesses including landscaping, tree service, plumbing, electrical, HVAC, and general contractors.

We support solo entrepreneurs and small businesses – 6 Figures or Higher.

A Customer Service Rockstar (CSR) is someone who works with your business on a daily basis. They learn and grow alongside you, collaborating with you to elevate your customer service to new heights.

Incoming / Outgoing Phone Services, CRM Management, Incoming Email Monitoring / Outgoing Email Support, Social Media Monitoring / Engagement.

Our approach to customer communication is proactive. Unlike most answering services, we don’t just take messages and pass them along to you. We listen to each customer’s needs, answer questions, and solve problems right from the first interaction. We also manage customer information in your CRM for a seamless experience.

Yes – we can monitor your social media accounts like Facebook, Twitter, and Instagram, as well as marketing outlets like Home Advisor, Angie’s List, Yelp, and more.

We can handle any task that an office manager or call center typically would but at a much lower cost. Our services include managing all forms of communication, such as phone calls, emails, texts, and website leads. We also handle follow-up calls and callbacks, schedule estimate appointments and accepted work, collect payments, and complete work in your CRM on a daily basis.

If you want to enhance your customer service levels and ensure that no one is left unheard, an answering service is an indispensable tool. A professional answering service can provide round-the-clock coverage, ensuring that customers’ issues are resolved quickly. With an answering service, your business can benefit from a team of experts available 24/7, who are knowledgeable in responding to customer inquiries efficiently and accurately.

Moreover, an answering service can improve customer engagement by providing personalized responses in a timely manner, which automated systems may not be able to do as effectively. Furthermore, it acts as a safeguard between you and potential scammers or spammers since calls are screened before being forwarded for further action. Lastly, using an answering service can help reduce the administrative burden of managing incoming calls, freeing up your time to focus on other aspects of running your business.

When searching for the best answering service for your small business, it’s important to remember that there isn’t a one-size-fits-all solution. To guarantee that your customers receive the best possible experience, you need to consider a variety of factors.

Firstly, ensure that the answering service is professional and dependable. Look for customer feedback that confirms their ability to provide excellent customer service and keep their promises. Additionally, verify that they have well-trained staff capable of handling different types of communication, such as phone calls, emails, or chat messages. This can be extremely beneficial for handling customer inquiries in real time.

You should also consider how flexible the company is regarding call routing options, such as voicemail handling or forwarding overflow calls, as well as how quickly they respond when issues with their services arise (such as missing an important call). Understanding what services are included in your plan will assist you in making an informed decision about which provider is ideal for your business.

Lastly, always ask questions before signing any contracts to ensure that you are aware of the type of support they provide and whether there may be additional costs in certain scenarios (such as international call routing). This will save you time and money in the long run!