Hi there!
It’s me, Michelle. Co-founder of J&M Business Services LLC, sitting on a swing in our daughter’s backyard play-set.
We’ve been working diligently to provide to you the best Virtual Assistant service possible so it made sense for us to STOP and take a selfie in a nostalgic environment to bring a moment of joy and playfulness into our workweek. We appreciate you, hope you feel it too, and thank you for putting your trust in us.
Now, on to the good stuff…
How can we help your business?
We run a small, local business ourselves, and share many of the same problems you do. Our biggest problem was that we were missing calls/delaying email follow-ups (and revenue) because we were too busy working.
We have spoken with many of you to find out what your business needs are. We offer the following services at the highest standards of quality your customers expect from you:
- Provide you a local phone number which you can forward your calls to, and/or publish for customers to call
- Answer your calls with a smile using your customized greeting
- Screen and Transfer calls to appropriate members of your organization, according to your instructions
- Provide information about your business
- Answer questions about your products or services
- Determine if a caller is an existing customer, new customer, hot lead, urgent call, etc.
- Schedule and book appointments
- Assist customers during the checkout process
- Take detailed notes and relay messages to you through email
- Make follow-up calls, remind clients about appointments by phone or email, make dinner reservations, find and purchase gifts, etc.
- Build a website and SEO plan within 30 to make your business work 24/7 for you instead of you working 24/7 in your business