My name is Michelle C. Harris. I am a Professional Virtual Receptionist and fellow small business owner. I work with our local Chamber of Commerce and other business owners nationwide to help them answer calls, FAQs, and book appointments so they can spend more time growing their profits.
My husband, John, is a Licensed Master Mechanic. We've owned and operated two successful HVAC businesses, meaning we understand the importance of answering the phone promptly and providing excellent customer service to convert and create loyal customers.
Call answering
Live calls are always answered with a smile and a warm, friendly hospitable voice.
Appointment booking
Our expertly trained virtual receptionists can book appointments between you and your prospective clients via inbound or outbound calling.
Meet The Team
We diligently built a Virtual Customer Service Center that is accurate, reliable, and cost-effective that helps Solo Entrepreneurs/Small businesses invest more time with customers instead of doing routine receptionist work during a busy season.
“When my workshop is full and bustling with awesome summer campers creating...I don't have to worry that my phone is getting answered.
Shyloe L.Owner, AR Workshop Prospect
Having J&M on our team has been a HUGE weight lifted of my (busy crafting!) shoulders.”
Michelle Harris has spent 15+ years helping Executives and Entrepreneurs accelerate growth through sales, marketing, and business development.
Today she is a small business owner and transformational leader to those who want to reach their growth goals through sales innovation. She is also a strategic coach to both emerging and veteran performance-paid professionals who wish to make a more significant impact on the organizations they serve.
As an optimistic, results-driven professional, she expertly inspires her customers & employees to ask the right questions, think differently and act courageously for immediate results and long-term success.
Experienced HVAC Business Owner, Licensed Master Mechanic, and General Manager in the Car Wash industry.
Accomplishments: Competed in the 2004 Olympic Trials for Olympic Weightlifting, 2-Time National Champion, Olympic Training Center resident, and Olympic Education Training Center resident at Northern Michigan University.
Strengths and Skills:
Leadership, Sales, Strategic Planning, Management, Marketing, HVAC, Customer Service, Public Speaking, Team Building, Coaching, Training, Successful Business Owner, P&L Management, Sales Operations, Operations Management, Customer Satisfaction, Business Development, Leadership Development, Microsoft Office, Account Management, Marketing Strategy
Amela Ibrahimbegovic has gathered five years of experience in Customer Service and helped four projects meet their goals and succeed in their plans to offer exceptional and quick service. She has enjoyed working in different roles: starting from Hospitality, Sales, and Customer Service Representative.
Today she is working as a Executive Assistant and Team Lead – Virtual Receptionist and helping small businesses meet their goals. She loves being the frontline of the business representation to clients needing of their service. She is always ready to offer a warm smile, a friendly tone, and the answer to all of the inquiries the respective clients have. Also, she enjoys working with open-minded, optimistic, and courageous business owners who think outside the box to make sure their work is always filled with success.
Jovana Tandaric brings a wealth of knowledge and professional experience to this hybrid Virtual Receptionist/Virtual Assistant Role, including years of practical work as a Virtual Assistant and Social Media Manager in previous professional positions. Holding a Bachelor’s degree in Journalism, her expertise extends across diverse domains including Sales, Fitness, and Nutrition.
Known for her adeptness in fostering collaborative, goal-achieving environments, she values working alongside open-minded small, family-owned business owners and individuals. She is characterized by her pleasant demeanor and unwavering readiness to offer assistance. Jovana is always ready to greet the clients with a warm tone, and a smile; she is willing to answer any questions and provide excellent help with any issue or request to complete administrative tasks accurately.
Furthermore, her workspace is occasionally enlivened by the playful antics of her spirited companion, Lazu, a small dog with a penchant for barking—but only during her working hours! Her greatest passion lies in fitness, a journey she has enthusiastically pursued for the past five years.
Additionally, like many of the clients J&M serves, she shares an affinity for health-conscious endeavors, as her mother owns a small business specializing in healthy food, an enterprise they’ve joyfully nurtured together for eight years. Working alongside hard-working, open-minded collaborators to help them reach their goals in a step-by-step, methodical way is her forte, and she is renowned for her pleasant disposition and unwavering willingness to lend a helping hand.
Certifications: Certified Personal Trainer, Certification Date: January 2023, Proficient in creating customized workout and nutrition plans.
Mirza Ibrahimbegovic is a seasoned designer with strong background in web design and online advertising. With more than 15 years of experience in helping design and execute online marketing strategies for international tech and media companies he brings a wealth of experience to our team.
During his career he had the opportunity to design professional looking websites and lead successful advertising campaigns for businesses on almost every continent.
He is passionate about delivering full scale marketing services tailored to the budget of start-ups and small businesses.
”After almost a year and a half of working in J&M and with Michelle, I've learned a lot of useful things: how to continue being productive during the week without feeling burnt out or stressed, how to manage a healthy cooperation with my teammates, and the clients, and how to successfully manage all tasks during the day without feeling disorganized. I'm so happy to be a part of a healthy and supportive organization, a team that I can fully trust and they can trust me, with continuous healthy and wholehearted conversations and immediate responses to any unexpected issues or hiccups. Both Michelle and Jovana are genuine, responsible, understanding and supportive. I've been given the opportunity to strive and succeed in J&M faster than anywhere before, and I'm so happy that I was provided the chance to become a Team Lead and Executive Assistant in this growing company. Coming to work without any stress has been a huge relief, and I'm blessed to be a part of such a culture that provides nothing less than stability and greatness!
AmelaExecutive Assistant and Team Lead at J&M